Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
1. Introduction
Azure Roads ("we", "our", "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pet care services.
By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, postal address, and other contact details you provide when enquiring about or booking our services.
- Pet Information: Details about your pet including name, species, breed, age, health conditions, dietary requirements, and behavioural characteristics necessary to provide appropriate care.
- Service Records: Information about the services you have requested or received, visit notes, and care history.
- Technical Data: IP address, browser type, operating system, referring URLs, and other information collected automatically when you visit our website.
- Communication Records: Records of correspondence between you and our team.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our pet care services
- To communicate with you about bookings, service updates, and enquiries
- To ensure the health and safety of your pet during our care
- To maintain accurate records of services provided
- To process payments and manage our business operations
- To send you information about our services that may interest you (with your consent)
- To comply with legal obligations and protect our legal rights
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, veterinary contacts in emergencies).
- Legal Requirements: When required by law, court order, or governmental regulation.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition.
- With Your Consent: For any other purpose with your explicit consent.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Pet care records are typically retained for seven years after your last service with us.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
8. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Azure Roads
42 Harbour Street
Sydney, NSW 2000
Australia
Email: [email protected]